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April 25, 2005
User Experience is a Quality, Not A Discipline
Peter Merholz: User experience should not be just about interactive systems -- it's a quality that reflects the sum total of a person's experiences with any product, service, organization. When I walk into a store, I'm having a "user experience." When I call an airline to make a reservation, I'm having a "user experience." And innumerable elements contribute to affect that quality of experience.
Desiging Interactive Web Sites by Peter Merholz, et. al. So what can we do? We can move forward by talking about what goes into developing quality user experiences. We should never talk about "user experience design" -- there is no customer or user-facing design that doesn't involve a user's experience. But we can talk about how our methods, processes, approaches, mindsets, and understandings can contribute to improving the user experiences of the products and services people deal with.
Continue Reading "User Experience is a Quality, Not A Discipline"
Posted by Don at April 25, 2005 07:04 AM
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