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April 24, 2005
Number one skill for managing a website
That's because when people tell you what they want to do, or what they did do on a website, they are probably not being accurate. It's not that they are deliberately lying. It's more that what they think they did is usually not what they actually did.
Good self-service design is about focusing on the essentials. It's about stripping away everything that is unnecessary. It is about limited choice rather than endless choices. It's about understanding the essence of what someone needs to do to complete a task.
Web management is about understanding how people interact with content. You won't learn to become an effective web manager by sitting behind your desk. Get out there and wear out some shoe leather.
Continue Reading "Number one skill for managing a website" by Gerry McGovern.
Posted by Don at April 24, 2005 06:01 PM
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