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April 10, 2005
Designing intersection flows
Communicating to users how to fill out a form where each field has to be filled out in a linear manner is relatively simple. Most users even understand when we try to tell them that some fields are optional and some are required. But when we ask users to choose between two or more alternative ways of interacting with forms, things can go wrong if we don't communicate the options in a clear and obvious way. Intersections flows come in many guises. In the following we'll look at a few that have caused users problems.
There seems to be two ways to eliminate intersection problems. If possible, get rid of options which aren't mission critical. If this isn't possible, combine the options into one clear dialogue.
Filling out forms is like drive-by shooting. We cannot expect people to read our instructions - not even bold headings and labels above the input fields. To avoid confusion, our interaction designs should communicate the options that the users have in a very clear and obvious way.
Posted by Don at April 10, 2005 07:43 AM
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