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November 07, 2001
A Look at Usability
Nancy Mitchell at MSDN. As the Internet matures, what will be the difference between two retailers who, for instance, offer the exact same products at the exact same prices and provide the same customer service? I'll put my money on usability. When Expedia television ads focus solely on a new back-button feature—not on prices or destinations—you know usability has earned its place in the Internet issues Hall of Fame.
Continue Reading A Look at Usability
Posted by Don at November 7, 2001 09:39 PM
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