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January 30, 2005
Investing in Usability: Testing versus Training
Great article from John S Rhodes of WebWord.com.
John brings attention to a simple act of training everyone on usability issues, and not just leave usability to a bunch of geeky usability guys. In my opinion this is successful for the simple fact that any organization, when on the same page, find success. If everyone is focused on a similar goal, then the company or organization has a greater chance of reaching their goals - whatever the measures of success are.
It can be hard to choose between spending money on usability testing and usability training. You should do training if you want to eliminate the more basic usability issues, and if you want to “bake” usability into the culture of an organization. Even if training is applied, there are still many, many usability problems to solve (the most difficult ones!), so you certainly still need specialists. In a sense, usability training moves basic usability testing into the hands of designers and developers, whereas the most difficult and perplexing usability issues will continue to be solved by usability specialists.
Continue Reading "Investing in Usability: Testing versus Training"
Posted by Don at January 30, 2005 10:43 PM
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